Shipping + Deliveries


Each sofen cushion is made to order. Please allow 2–4 weeks for production before dispatch. We’ll email you as soon as your cushions are ready to ship.

  1. Shipping Method
    We ship from Germany via DHL GoGreen, a carbon-neutral delivery service.

  2. Shipping Rates & Delivery Times

    • Domestic (Germany) — €15 (2–5 business days)

    • U.K. | Northern Ireland | Switzerland — €45 (5 — 10) business days)

    • European Union — €35 (4–10 business days)

    • Rest of World — €55
      Delivery in approx. 7–15 business days once dispatched (varies by destination).

  3. Customs & Duties
    International orders are shipped Delivered Duties Unpaid (DDU). Any customs fees or import taxes are the responsibility of the recipient.

  4. Address Accuracy & Possible Delays
    Please double-check your address at checkout. Delivery times may be slightly longer due to customs, weather, or busy seasons.

  5. Returns
    Because every cushion is made to order, returns are only accepted for damaged or faulty items. Please see our Returns Policy for details.

  6. Need help? Contact us anytime.