Privacy + Cookie

1. Introduction

At sofen, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our services, you consent to the practices described herein.

2. Information We Collect

We collect the following types of information:

  • Personal Details: Name, email address, shipping and billing addresses, phone number.

  • Payment Information: Processed securely via our payment provider; we do not store credit card details.

  • Website Usage Data: Pages visited, items added to cart, interactions on our website.

  • Cookies & Tracking Technologies: To enhance your browsing experience (see Section 5).

3. How We Use Your Information

Your information is used to:

  • Process and fulfill orders, including shipping and payment.

  • Communicate with you about your order or our products.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations, such as tax and accounting requirements.

We do not sell or share your personal data with third parties for marketing purposes.

4. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Only authorized personnel or service providers have access to the data necessary to perform their tasks.

5. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly.

  • Remember your preferences.

  • Analyze website traffic to improve performance.

You can choose to accept or reject cookies via your browser settings. Note that some features of the website may not work correctly if cookies are disabled.

6. Sharing Your Data

We may share your data only with:

  • Shipping Providers: To deliver your order.

  • Payment Processors: To handle transactions.

  • Legal Authorities: If required by law.

Your data is not shared with advertisers or sold to third parties.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing.

  • Withdraw consent at any time.

  • Request data portability.

To exercise these rights, please contact us.

8. Data Retention

We retain your personal data only as long as necessary to fulfill your order, provide services, or comply with legal obligations.

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the last updated date.

10. Contact Us

If you have any questions or concerns about your data, please contact us:

Email: mail@sofen.co
Address: Sharron Lee, Prinzenstrasse 85D, 10969 Berlin